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To review or receive a copy of a public record, you must first make a request to the City Clerk's Office or the City department that has the records you are interested in reviewing. For example, if you are interested in reviewing a copy of a report from the Department of Public Works, you should direct your request to that Department.
Every record made or received by the City is presumed to be a public record, unless it is subject to an exemption. Exempt records are those that Federal, State or Local law prohibits the City from disclosing or permits the City to decline to disclose. For example, the United States and California Constitutions prohibit the disclosure of personal information that would violate an individual's right to privacy.
The custodian of records must either give you a copy of the requested record or provide you with a written justification of why the record is not public (i.e. exempt from disclosure). The City is not required to create a document in response to a request. Nor is the City required to honor prospective requests.
Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid taxes, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.
These are the forms that would need to be attached to your business license renewal depending on the type of business. These forms should be filled out, saved to your device and uploaded to the online renewal portal.
Subcontractor Adjustment List (PDF)
This form is for General Contractors to adjust the amounts paid to a licensed sub-contractor. General Contractors must fill this form out and attach it to their renewal to be allowed this adjustment.
Apportionment Worksheet (PDF)
A taxpayer may reduce total receipts from the operation of business or from work performed in the City by a percentage that represents activities that occur outside the city. If you believe this applies to your business please complete this BL-2 Apportionment worksheet.
When a customer updates their Business address, they will need to fill out a Notice of Information Change Form (PDF). If the business has moved to a residential address, a Home Business Permit and Agreement (PDF) is also required. If the business will still be inside the city limits, there is a five dollar ($5) fee for changing the Business address. There is no fee for the Business address change if moving outside the city limits.
You can pay your business license in person or online using our online portal.
Internet explorer does not work with our online portal. Please use another browser to pay your taxes online.
You can pay your water bill online, by phone or in person.
You can obtain any of these from Stanislaus County Clerk Recorder located at 1021 I Street, Suite 101 in Modesto, California.
Call 209-525-5250 for more information.
Pay your parking citation using our online payment portal.
1010 10th Street, Suite 2100
Call 209-571-5140 for more information. As of September 1, 2017, customers paying by debit or credit card in person for parking citations will be charged a 2.4% service fee for transactions.
You can obtain a business license by submitting an application, completing the zoning process and paying your license fees. Call 209-577-5389, visit us in person or view our Business License web page for more information.
Modesto City Council Page
Trees are maintained on a regular cycle. For more information visit the Tree Maintenance Process web page. To report a concern, submit an online request.
Mistletoe is a problem for Modesto’s trees, and if it is not promptly removed, it spreads from tree to tree, weakens the tree, and can kill trees that are stressed from other factors. To report a concern, submit an online request.
Trees are a living public asset and provide unique environmental and aesthetic benefits to every neighborhood. However, at some point in a tree’s life cycle, it may die or require removal due to risk factors. Modesto makes every effort to preserve trees. When a tree is removed, it is removed entirely and replaced in most instances. Root cutting/shaving is another service the Forestry Division offers. This service is provided to reduce the risk from above ground roots or deeper roots that may potentially cause damage to public and private property.
When trees reach the end of their life cycle and have to be removed, Forestry workers use a coordinated approach to get the job done safely and efficiently. To report a concern, submit an online request.
Modesto maintains a database of its 81,000 street and park trees. This database records planting and maintenance of every City tree. The City is in the process of updating its tree inventory and Urban Forest Management Plan, and is working with state agencies on this effort. The tree inventory and Management Plan are used to schedule maintenance and to track the City’s progress in reducing greenhouse gas emissions. To report a concern, submit an online request.
$5000 X .002 = $10
For a list of allowed Adjustments, see the back of the Declaration of Gross Receipts form or contact the Business Licensing Division. Be sure to write the adjustments on the appropriate lines on the back portion of the form that is returned to the city.
On February 15, 2018, Ordinances No. 3683-C.S and 3684-C.S. (PDF), amending the Municipal Code to regulate commercial cannabis activity and personal cultivation, went into effect. More information is available on the Commercial Cannabis Regulations web page.
Ordinance documents and City Council resolutions are available in the City Document Archives.
Commercial Cannabis zoning, the zoning districts that allow commercial cannabis businesses, are specified in the link. In addition, buffers are 600 feet from schools, daycare establishments and youth centers, 200 feet from parks and libraries, and 100 feet from residential property. To see what the current zoning of a specific address or parcel number is, you may refer to the City of Modesto Geographic Information System (GIS). Please direct other zoning-related inquiries to the City of Modesto Planning Division at 209-577-5267.
No commercial cannabis activity is permitted in a defined downtown area. View the prohibited area map on our website.
The Permit Application period for Retail Dispensary Commercial Cannabis Businesses (Dispensaries) for Phase 1 and Phase 2 is now closed.
For Non-Retail Commercial Cannabis Permits, there is no deadline. View the permit process for Non-Retail Commercial Cannabis Permits for more information.
The fee schedule can be found on our website.
There are no restrictions on the number of Non-Retail Commercial businesses. Retail Dispensary Commercial Cannabis Businesses are limited to a maximum of 10 within Modesto city limits. The Permit Application period for Retail Dispensary Commercial Cannabis Businesses for Phase One and Phase Two is now closed.
Adults over 21 years of age, and those over 18 years of age with a valid medical marijuana prescription may grow up to six plants, indoors, at a single residence. The limit of six plants is by residence, regardless of the number of residents. Growing activity must be completely indoors, secured and screened from public view. View Ordinance Number 3683-C.S. (PDF) for further information.
In order to obtain a Sign Permit, you must fill out an application and turn it into our office in person at City Hall, Suite 3100. Please review our Sign Permit checklist prior to submitting the application packet.
For general questions, or help identifying which district your property may fall into, please call the Community Development IFP Division at (209)571-5211.
For more information about Modesto's Community Facilities Districts visit our website here.
Projected allocations are 50% to improvement of local streets and roads, 10% to local traffic management, 5% to improved bicycle and pedestrian paths, 28% to regional projects, and 7% to improve transit connections for Seniors, Youth and Veterans. The City of Modesto is developing a comprehensive plan for local projects and will update it regularly. Measure L Regional Projects (partial list) •Upgrade the Briggsmore-Carpenter Interchange •Construct a new eight-lane interchange at Standiford •Complete State Route 132 by constructing a four-lane expressway from State Route 99 to Gates Road Complete list of Measure L Regional Projects.
• Annual Independent Audits and Compliance Reports• Measure L Oversight Committee• Provisions for Maintenance of Effort• Administrative Costs Maximum of 1%• Funds Must Stay Local and Only Be Spent on Transportation• Sunset Date 2042
The Stanislaus Council of Governments will appoint a citizens oversight committee representing each of the constitutive jurisdictions to ensure that the revenues received from Measure L are used according to provisions of the Measure L ordinance ( http://www.stanislaus-localroadsfirst.com/uploads/5/4/7/5/54754127/ordinance.pdf ). In addition to the Measure L Oversight Committee, the City of Modesto approved the creation of a Citizens’ Transportation Sales Tax Commission which will consist of eleven members appointed by the City Council by resolution. This Commission will provide oversight and recommendations regarding the use of Measure L funds. There will also be an annual audit by an independent audit firm to ensure that the provisions and restrictions of Measure L are being adhered to.Links to oversight reports and information will be available online.
In addition to the Measure L Oversight Committee, the City of Modesto approved the creation of a Citizens’ Transportation Sales Tax Commission which will consist of eleven members appointed by the City Council by resolution. This Commission will provide oversight and recommendations regarding the use of Measure L funds.
There will also be an annual audit by an independent audit firm to ensure that the provisions and restrictions of Measure L are being adhered to.
Links to oversight reports and information will be available online.
The General Plan is a City’s “blueprint” for achieving the vision for the future. The Modesto General Plan and other related documents are available online.
Zoning is the law that regulates how property is used and sets standards for new construction. Some properties are zoned to allow only homes and other properties are zoned to allow stores and businesses. The purpose of establishing zoning designations is to ensure that neighboring land uses are compatible with one another. Residential uses are generally not compatible with industrial uses.
More information regarding zoning:
You can find the list of uses allowed in each zone online.
A legal-nonconforming condition is a building or use of property that was lawfully built and maintained, and that because of changes to zoning or development standards, no longer conforms to the regulations of the zone in which it is located. A legal-nonconforming use or building may remain at its location and if destroyed by accidental or natural causes, be rebuilt up to the original size for up to one year following destruction. The Zoning Code allows for limited expansion of non-conforming uses. This information can be found online.
A variance is an exception to requirements of the Zoning Code for development of property, such as building setbacks. A variance may be justified when a regulation restricts the use of property because of some unique feature of the property such as its shape or topography. A variance requires approval by the Board of Zoning Adjustment at a public hearing.
In order to approve a variance, specific findings must be made, as follows:
More information regarding the variance process, see Variance Brochure (PDF) or Variance Submittal Requirements (PDF).
The Planned Development (P-D) zoning designation is utilized to allow for custom tailored, site specific zoning, which encourages creative, flexible and efficient land uses. Planned Development (P-D) zones are often established with variations from use, density, height or other standards that are strictly regulated in other zones.
For detailed information regarding the Planned Development (P-D) process or a specific Planned Development (P-D) Zone, contact the Planning Division at (209) 577-5267.
A setback (see House Setbacks (PDF)) is the minimum distance required between a building or fence and a property line. Setbacks vary throughout the City depending on the zoning. General residential setback information can be found online.
Visit Fence Standards for Corner Lots (PDF) or Fence Standards for Interior Lots (PDF) for further information.
The location of your property line can be verified by a Licensed Land Surveyor (LLS). You can find a Licensed Land Surveyor by looking online or in the Yellow pages under “Surveyors – Land” or “Engineers – Civil”. Once you have found a Licensed Land Surveyor, you may want to check the status of the Licensed Land Surveyor at the State of California’s Website.
Changing the boundary between two properties requires what is called a Lot Line Adjustment, which must be approved by the City. Lot line adjustments are handled by the City’s Land Development Engineering Division. If you have questions about Lot Line Adjustments, please contact the Land Development Engineering Division at (209) 342-4712.
If you are interested in dividing your property, you will need to determine whether it is large enough to divide. For information about minimum residential lot requirements, refer to the Zoning Code.
For a commercial property, the ultimate use or uses of the property will need to be considered and whether there will remain sufficient space to accommodate the building(s), required landscaping and parking. For specific questions about site development standards, contact the Planning Division at 209-577-5267.
Sheds or gazebos are buildings that can be used to support the primary residential structure, which are also known as Accessory Structures (PDF).
A structure such as a patio cover or sunroom that is connected to your house is considered part of the house and is not an accessory structure. These types of structures require a building permit, must meet setbacks and can’t exceed the lot coverage requirements. For building related questions, contact the Building & Safety Division at (209) 577-5232.
Accessory dwelling units, otherwise known as second units, granny-units, guesthouses, mother-in-law quarters, are allowed by the City on most residential lots. The development of an accessory dwelling unit must meet standards such as size, height, setbacks, lot coverage, and parking. Please contact the Planning Division at (209) 577-5267 for more information.
All single-family residential units must provide two off-street parking spaces. In order to convert garage space into a bedroom, office, game room, or other living space, the property owner must demonstrate the ability to meet the off-street parking requirements. Contact the Planning Division at (209) 577-5267 for further information.
A second story addition to an existing home or accessory structure, or a new two-story home or accessory structure, may be subject to Second-Story Review (PDF). For information regarding the submittal requirements, please see the Second Story Review Submittal Requirements (PDF).
The City allows for home-based businesses and you will need a Home Business Permit and Agreement Form (PDF). You will also need to check the zoning in your area to see if the business is permitted. Please contact the Planning Division at (209) 577-5267 for further information.
For all other new business information, visit our New Business Page.
The City’s sign regulations are based on the zoning designation for property. For information about the City’s sign regulations, contact the Planning Division at 209-577-5267.
Signs generally require a permit to ensure all safety standards are met. For information about the sign permit process, contact the Building & Safety Division at (209) 577-5232.
Application forms and materials are available online or at the Planning Division office at 1010 10th Street, Suite 3100, Modesto.
Planning Division Fee Schedule (PDF) is available online. For questions regarding fees or forms, please contact the Planning Division at (209) 577-5267.
The City uses federal grants and Measure L Funds to construct ADA curb ramps in the public right of way and usually this is in a 3 year cycle.
First, you must call Customer Service at 209-577-5395 to have your pending recurring payment removed from our system. Pending payments may only be removed 14 days prior to its scheduled draft date. This will NOT un-enroll you from Auto Pay you will need to complete the second step below.
Second, you will need to Log In to our ePay system and un-enroll in Auto Pay. Click > Auto Pay, Click> Disable, Click> Continue, Click> Ok. You will then see a message that reads “Your account is Currently Not Enrolled”
Auto Pay must be set up within your online account manager. For detailed instructions, view our online help document. The first auto payment will be processed on the due date of your next billing cycle for the full amount due shown on your bill.
You may set up eBilling by logging into your online account manager. For detailed instructions view our online help document. Once eBilling has been activated you will no longer receive paper statements. You may also sign-up for eBilling by contacting Customer Services at 209-577-5395.
Important: To avoid our e-notifications going into your “Junk” email folder, you must add: firstname.lastname@example.org as a contact or add to safe sender list for your email provider.
You may contact our office in person or by phone at 209-577-5395 to request termination of service and to provide a forwarding address for your final bill.
Metered: If your location is charged a metered water or sewer rate the service period appearing on your bill is from reading date to reading date. Any flat rate service charge also appearing on the bill will differ from these dates.
Non-Metered Flat Rate: If your location is billed on a flat rate, the service period appearing on your bill is from billing date to billing date.
A deposit may be required to establish service with the City of Modesto. Based on guidelines provided by the State of California, a deposit is not to exceed three times the average monthly bill for the property address. A deposit will also be added to active utility accounts if service is disconnected for non-payment. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded. Residential $200 Commercial (based on average monthly billing of location)
Payments received after 3 p.m. on accounts that are disconnected, will not have the service restored until the following business day. Only City personnel are authorized to disconnect and/or reconnect service. Unauthorized tampering/damage could delay restoration of services up to one week and result in additional fees.
All premises within the City of Modesto service area are required to have garbage service for the protection of the public health, safety and welfare pursuant to Modesto Municipal Code 5-5.101. For service issues, please contact your garbage company directly.
Delinquent notices will be mailed on past due accounts allowing 14 days for payment to be received to avoid disconnection. Checks are not accepted for accounts once a final notice has been mailed. The entire balance as stated on the final notice is required to avoid disconnection.
Note: Water, sewer, and storm drain charges are considered "ready to use" and will continue to be billed monthly as long as the utility account is open. Only water consumption is based on usage. Services where the water is off for non-payment are still connected to City systems and the charges will continue to be billed. Garbage service is not discontinued when water is turned off for non-payment, and the charges will continue to be billed.
Accounts should be paid under written protest prior to delinquency to ensure that additional fees are not assessed or service is disconnected. A formal Request for Review form must be completed and submitted within 30 days from the date the disputed charges are billed. This form can be obtained by speaking to a Customer Service Representative at 209-577-5395 or visiting our office located at 1010 10th Street, Suite 2100, Modesto, CA 95354. Completed written dispute forms can be delivered in person at our office, or addressed to: City of Modesto - Collections Division, P.O. Box 767, Modesto, CA, 95353
Your garbage company is determined by which street you live on.
View the map to find your address and contact your company for more information. Gilton Solid Waste can be reached at 209-527-3781 or Bertolotti Disposal 209-537-6911.
If services are turned off for non-payment, payment of all balances owing plus fees will be required to restore service. Checks are not accepted for accounts once a final notice has been mailed.
***Payments received AFTER 3 p.m. on accounts that are disconnected, will not have the service restored until the following business day.***
The City of Modesto offers its residential garbage service customers a convenient way to dispose of large bulky household items via the Bulky Item Collection Program. Each residential garbage service customer may have two pick-ups per calendar year. Residents must contact their garbage company to set a collection appointment. Items should be placed out the evening before the scheduled collection day. Gilton Solid Waste can be reached at 209-527-3781 or Bertolotti Disposal 209-537-6911.
No, your Water, sewer, and storm drain charges are considered "ready to use" and will continue to be billed monthly as long as the utility account is open. Only water consumption is based on usage. Services where the water is off for non-payment are still connected to City systems and the charges will continue to be billed. Garbage service is not discontinued when water is turned off for non-payment, and the charges will continue to be billed.
Fire reports are managed through our Fire Administrative office, you may email or call 209-572-9823 to make your request.
If you are not sure who your garbage company is, view the Service Area Map online.
If your can(s) were removed for code enforcement action, please contact the Solid Waste Enforcement Officer or call 209-577-5493.
If you believe that the city is responsible for damages to you or your property, you must file a written claim within 6 months of the incident in most cases. In order to meet legal requirements you must supply specific information. To assist you in meeting those requirements, the city has prepared a claim form for your use. Claim forms (PDF) are available online or in person from the City Clerk's Office or the Risk Management Division.
Completed claims should be mailed or hand delivered to the City Clerk's Office along with copies of invoices, receipts or pictures documenting your damages.
Creating your Family account is the best way to view activity registrations on one profile page. You can also search, select and register for programs online, view your invoices, and print receipts and agreements. View you own personal calendar of events and keep your family’s schedules handy and share financial resources with other Family members. By making your online account you can securely maintain your credit card or banking information on file, making future transactions convenient.
Discount rates available for 501(C)(3), (C)(4), and (C)(9) non-profit status groups Mon through Thurs. only. Non-profit rates do not apply to ball field rentals with lights. Fundraisers are at the full fee.
One half of your rental fee, as well and security deposit, is due at the time of reservation. All other outstanding reservation fees will be due in full within ninety (90) days prior to first rental date on contract. Any reservation made within ninety (90) days of the rental date must be paid in full at the time of reservation.
Payment must be by cash, Visa or MasterCard, money order or cashiers check only. No personal or company checks are allowed for facility rental payments.
Cash or credit card payments are the only form of payment accepted within three days of your reservation date.
Standard facility rental fees do not include setup the night before. Some additional setup options may be available. Contact our staff to make arrangements and discuss your options.
The key for American Legion Hall and Boy Scout Clubhouse uses may be picked up the business day prior to the rental. The key is due back by 4:30 pm the first business day following the rental.
Insurance, security and other permits may be required at some facilities for some events. The Modesto Police Department determines security and permit requirements. Insurance and Security may be provided through a private company or purchased through the City.
Flat lots are located at:
-Corner of 9th Street and I Street
-9th Street between I Street and J Street
-Centre Plaza parking lot located on 11th Street between K Street and L Street
-Transportation Center parking lot located on 9th Street near K Street
Please call 209-342-2216 for more information.
Parking garages are located at:
-The 9th Street Garage is located on 9th Street between L and K Streets with entrances on 9th Street, L Street and K Street
-The 10th Street Garage is located on the corner of 11th Street and K Street with entrances on both K Street and 11th Street
-The 11th Street Garage is located on 11th Street between J Street and I Street with one entrance and exit located on 11th Street
Parking fees for parking lots and garages are $1.25 per hour or fraction thereof, with a $15 daily max.
Yes, unless the department you are visiting provides a validation ticket or if you are parked less than 20 minutes. The first 20 minutes are free. Pay at the Pay Station before returning to your vehicle. Please call 209-342-2216 for more information.
It is best to pay on foot before returning to your vehicle. There are Pay Stations near the elevator on the first floor of each garage. If you find yourself in the exit lane and have not already paid, you can pay but with a credit card only. Please call 209-342-2216 for more information.
Press the intercom at the Pay Station near the elevator or call 209-342-2216 and courtesy staff will bring you a lost ticket replacement. If you lose or damage your ticket, you will be charged $15, the maximum daily fee.
Parking garages do not have attendants on staff to collect cash. There are pay stations near the elevator on the first floor of each garage where you must pay your parking fee before returning to your vehicle. Read the easy-to-follow directions at the pay station. Flat lots all have centrally located meters to pay your parking fee prior to going to your destination. Read the easy-to-follow directions on the pay meter.
If you need assistance, please call 209-342-2216.
Pre-paid parking is available only at the 11th Street Parking Garage after 6:00 PM at the pay station on Sunday-Thursday. Event days, as well as Fridays and Saturdays, are "pre-pay upon entry" after 5:00 PM. Pre-paying your parking fee before going to your destination helps alleviate some traffic congestion upon exit of the parking garage, since this garage has only one entrance and exit. Please note: The City cannot honor merchant validations for pre-paid parking fees.
Pre-paid parking at any parking facility may be necessary for large events that have a significant impact to parking operations, such as downtown festivals and the Amgen Tour. Pre-paid parking during special events is evaluated on a case-by-case basis and signs will be posted at parking entrances. Please note: The City cannot honor merchant validations for pre-paid parking fees.
Registrations for all teams are taken at 1010 Tenth Street, 4th Floor, in the Parks, Recreation and Neighborhoods Department. In addition to league fees, you must also turn in your team roster with player signatures. For more information, contact Tony Amaral at 209-577-5445.
League roster forms can be picked up at the Parks, Recreation and Neighborhoods Department Office, 1010 Tenth Street, Suite 4400, or download the form.
If your car was towed/stored for 30 days due to driving on a suspended license:
-Come to the main lobby and fill out a Request for 30-Day Hearing form. You are entitled to a hearing within 48 working hours. The hearing officer will review your case and, under certain guidelines, may release the vehicle early. If the storage is sustained, you will be required to wait the full thirty days to obtain a release. For further information, you may call the traffic unit at 209-572-9592 during regular business.
If your car is eligible for release, come to the main lobby during regular business hours with the registered owner, a licensed driver, and current vehicle registration. A vehicle release fee will be charged.
The Modesto Police Department offers three volunteer programs:
You may request an application by stopping by 600 10th Street, or call 209-572-9513 or 209-342-9164 for an application and/or further information.
CRTs and other electronic waste can be recycled at the Stanislaus County Household Hazardous Waste Facility. The facility is located at 1710 Morgan Road (near Highway 99 and Hatch Road) and is open for drop-offs every Friday and Saturday from 8 a.m. to 12 p.m. (except holidays). This is a free service to all Stanislaus County residents. For more information, call the Household Hazardous Waste Facility at 209-525-6789 or 209-577-5493.
Contact your garbage company to schedule your collection appointment. Items are picked up by appointment only twice per calendar year. Please see the bulky item pick up page for a list of acceptable and unacceptable items. Do not place your items in the street until the night before your appointment. This program is for City of Modesto residential garbage customers only, with current, active garbage service. Bertolotti Disposal Service: 209-537-8000 Gilton Solid Waste Management: 209-527-3781
The Stanislaus County Household Hazardous Waste Facility accepts paint, chemicals, e-waste, batteries, hypodermic needles and other wastes. The facility is located at 1710 Morgan Road (near Highway 99 and Hatch Road) and is open for drop-offs every Friday and Saturday from 8 a.m. to 12 p.m. (except holidays). This is a free service to all Stanislaus County residents. For more information, call the Household Hazardous Waste Facility at 209-525-6789 or 209-577-5493.
It is the policy of the City Modesto to process refunds for overpayment within four weeks. Overpayments must be researched and analyzed prior to any refund being issued. In the event of a balance on a previously unpaid invoice, any refund due will be applied towards this balance. Refund requests will be sent to the Accounts Payable division for processing and will be issued in the form of a check.
Refunds for overpayment will be processed within four weeks. In the event of a balance on previously unpaid parking citations, any refund due will be applied towards this balance. Refunds will be issued in the form of a check.
The following policy has been created pursuant to the Modesto Municipal Code 9-1.708 Fee Refunds. This policy is not intended to cover all scenarios that may relate to permit fee refunds. All refunds must be approved by the Chief Building Official.
To request a refund, you must complete the Refund Request form and submit it in person at the Building Safety Division or by mail to: City of Modesto, Building Safety Division, PO Box 642, Modesto, CA, 95355.
The Senior/Disabled Low Income discount is a 25% reduction off the billed service charges for water, sewer, storm drain and garbage.
Applicants must be over the age of 60 or permanently disabled, listed on the City of Modesto utility bill and have a total household gross low income not to exceed $28,750 annually.
Download the Senior /Disabled Low Income Assistance application or request one in person at the City of Modesto Customer Services office at 1010 10th Street, Suite 2100, Modesto CA. Please mail or bring your completed application and required documents to Central Valley Opportunity Center (CVOC) located at 1801 H Street, Suite A 4-6, Modesto, CA 95354.
No. Approved applicants are only eligible to receive the discount at their primary residence.
Yes. A discount approval letter will be sent to notify you once the 25% discount has been added to the utility account and/or if the account has been renewed to continue the discount. This process may take 4-6 weeks once application has been submitted and approved.
No. The City of Modesto can initiate the transfer process on your behalf, but you must first notify the Utility Billing Customer Service to start the process to transfer the discount to the new address upon terminating your address with a discount.
Yes. A renewal letter along with a discount application will be sent to you every two years when it is time to renew. You have 30 days to reapply to avoid any lapse in receiving the discount.
Commitments: Healthy Economy and Great Quality of Life Vibrant Infrastructure and Sustainable Environment Great Safe Neighborhoods Effective Responsive and Transparent Government
Fare information is available on the Modesto Area Express website.
Information on transporting your bicycle on the bus is available on the Modesto Area Express website.
You can reach us twenty four hours a day, seven days a week at 209-577-6200.
No watering during and 48 hours following measurable rain (.01 inch). For measurable rain data refer to the Modesto Irrigation District website. Only permissible during allotted watering schedule days and times.
Yes, drip irrigation is exempt from the watering schedule. use of drip irrigation is permitted at any time with the use of a positive shutoff nozzle.
A cross-connection is when the drinking water supply line is connected to a non-potable substance. i.e. industrial equipment lines, a garden hose filling a pool or spa.
Backflow occurs when the water in your pipes (after the water meter in your building/facility) goes backward (opposite its normal direction).
There are two situations that can cause the water to go backward (Backflow):
According to Modesto Municipal Code 11-1.113 and California Health and Safety Code 116800-116820 all backflow prevention assemblies are to be tested annually at the owner / water account holder's expense. Be sure to utilize a Certified Tester when performing this task.
There are two types of Backflow prevention assembly devices:
The City of Modesto's Cross-Connection Specialist is available to help conduct a backflow survey within your facility to determine what type of backflow prevention assembly is best to protect your facility and your personnel. You will receive a survey report complete with recommendations. To arrange for this free service you may contact us at 209-342-2246 or via e-mail at WaterBackflow@modestogov.com
According to California Health and Safety Codes 116800 and 116407; Water Code 13553 and 13578; and Modesto Municipal Code Article 20 section 9-8.2003 Plumbing hazards and 11-1.14 sections (g, i, j, k, l, and m): backflow preventers are required on all commercial buildings that have a potential cross-connection.
Backflow assemblies are devices that are installed at the point of connection/service and prevent non-potable substances from flowing back into the drinking water supply. There are various types of assemblies that are specific for certain applications.
You received this letter because an approved backflow assembly is required to be installed at the service connection to protect from potential backflow conditions.
If you had the assembly tested, repaired, or installed contact your tester / installer to ensure the test report was sent to the City of Modesto cross-connection control staff. If the work has not been completed you need to do so to ensure there is no interruption in your water services.
Non-compliance may result in your water services being discontinued as well as fines and penalties being added.
Nitrate contamination of potable water sources is becoming one of the most important water quality concerns. The maximum contaminant level (MCL) for nitrate is 10 milligrams per liter (Mg/L) as nitrogen (N). More information regarding nitrates and California regulations is available on the California Water Boards website.
Nitrates are known to be found in drinking water and contamination is normally associated with septic systems, certain animal feeding operations, or fertilizer usage. Nitrate/Nitrite can interfere with the ability of red blood cells to carry oxygen to the tissues of the body. More information regarding nitrates and California regulations is available on the California Water Boards website.
Once a water supply becomes contaminated with nitrate, it is costly to treat. Ion exchange and reverse osmosis treatment units are used to remove nitrate from drinking water. Boiling water does not remove nitrates and is not a treatment alternative. More information regarding treatment process of nitrates is available online.
“Ion exchange resin beds, which are part of the treatment unit equipment, are often an attractive growth medium for biological organisms such as bacteria, mold and algae. In some cases, these growths can build up in the resin bed and physically foul the resin. In most cases, however, the concern is that these organisms will contaminate the effluent water leaving the ion exchange system and entering the drinking water supply.” More information on resin sterilization can be found online.
The goal of disinfection for public water systems is to eliminate pathogens that are responsible for waterborne diseases. More information can be found on the National Center for Biotechnology Information, U.S. National Library of Medicine website.
Filtration treatment systems can be an attractive growth medium for biological organisms such as bacteria, mold and algae. In some cases, these growths can build up in the filters. In most cases, however, the concern is that these organisms will contaminate the water leaving the treatment system and entering the drinking water supply. Therefore, potable water supplies generally contain chlorine, which is added as a disinfectant. More information on resin sterilization can be found online.
“Chlorination is the process of adding chlorine to drinking water to disinfect it and kill germs. Different processes can be used to achieve safe levels of chlorine in drinking water. Chlorine is available as compressed elemental gas, sodium hypochlorite liquid solution or solid calcium hypochlorite. While the chemicals could be harmful in high doses, when they are added to water, they mix in and spread out, resulting in low levels that kill germs but are still safe to drink.” Chlorine levels up to 4 milligrams per liter (mg/L or 4 parts per million (ppm) are considered safe in drinking water. More information can be found on the Center for Disease Control and Prevention website.
“Chlorine was first used in the U.S. as a major disinfectant in 1908 in Jersey City, New Jersey. Chlorine use became more and more common in the following decades, and by 1995 about 64% of all community water systems in the United States used chlorine to disinfect their water.” More information can be found on the Center for Disease Control and Prevention website.
Water Rate Assistance Program is a low income assistance program that reduces your base service charge for water by$10.00 each monthly billing cycle.
Customers that meet the income eligibility guidelines found on our website.
Customers may apply and participate in either Water Rate Low Income Assistance program or the Senior/Disabled Low Income Assistance program, but not both. For more information regarding the Senior/Disabled assistance program please visit our website or contact our Customer Services representatives at 209-577-5395
Download the Water Rate Low Income Assistance application or request one in person at the City of Modesto Customer Services office at 1010 10th Street, Suite 2100, Modesto CA. Please mail or bring your completed application and required documents to Central Valley Opportunity Center (CVOC) located at 1801 H Street, Suite A 4-6, Modesto, CA 95354.
Applicants must reapply for the program every two years. Please allow 4-6 weeks for processing once the application has been submitted and approved. Applications may be submitted by mail or by making an appointment to submit the application directly to Central Valley Opportunity Center (CVOC). For further information, please contact Central Valley Opportunity Center (CVOC) at 209-577-3210.
Please allow 4-6 weeks for processing once your application has been submitted and approved by the Central Valley Opportunity Center (CVOC).
Increases allow for:
Review the 2016 System Engineer's Report and Water Rate & Fee Study Final Report for more information on the January 2019 increase.