Americans with Disabilities Act (ADA) Grievance

Complaint Direction

Complaints that a program, service, or activity of the City of Modesto is not accessible to persons with disabilities will be directed to the City of Modesto's designated ADA Coordinator.

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 ("ADA"), and the ADA Amendments Act of 2008 (ADAAA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Modesto. The City's Personnel Policy governs employment-related complaints of disability discrimination. 

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint will be made available for persons with disabilities upon request. 

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than sixty (60) calendar days after the alleged violation. 

Take the first step: Before filing your complaint, contact the City's Risk Management Division to discuss your concerns. The ADA Coordinator can look into the issue and try to come up with an acceptable resolution to the situation.

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