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Finance Department Customer Services Division Survey

  1. Title II Compliance

    In accordance with the requirements of Title II of the Americans with Disabilities Act (“ADA”) of 1990, the Fair Employment & Housing Act (“FEHA”), the Rehabilitation Act of 1973 (as amended), Government Code section 11135 and other applicable codes, the City of Modesto (“City”) will not discriminate against individuals on the basis of disability in the City’s services, programs, or activities. For more information, please visit the City of Modesto website.

  2. How did you contact the Customer Services Division?

  3. Approximately how long did you have to wait before speaking to a representative?

  4. What was your reason for contacting the Customer Services Division?

  5. Did the Customer Services Representative…

    Select all the apply.

  6. How long did it take to get your issue resolved?

  7. How many times did you have to contact the Customer Services Division before the issue was corrected?

  8. What was your overall experience with the Customer Services Division?

  9. If you would like us to respond to your survey, please enter your contact information (Optional):

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