Modesto announced a new partnership with WaterSmart Software, a pioneer in the use of digital and behavioral sciences to drive efficiencies throughout the water utility industry. WaterSmart is an operational water software solution that will provide Modesto residents with an easy-to-use online and mobile Customer Portal. Additionally, Modesto will be able to use WaterSmart’s Utility Analytics Dashboard to gain access to data insights to help the utility manage their water more efficiently.
“Modesto prides itself on finding innovative ways to better engage our customers and maintaining a high level of service our residents have come to expect, while keeping operational expenses down,” said Modesto Utilities Director, Larry Parlin. “We’re excited to work with WaterSmart to give our residents access to their water information and help them save money. The WaterSmart platform has been proven to improve customer satisfaction levels through personalized water-use efficiency recommendations.”
As part of the program, residential customers will have access to WaterSmart’s Customer Portal, including personalized information about their water use and how it compares to similar properties, customized water-saving recommendations, and up-to-date news, rebates from the City. Residents can opt-in to receive timely leak alerts through email, voice, and text messages. Residents will be able to set threshold alerts to proactively monitor their water use.
"WaterSmart is delighted to bring our customer engagement technology to the residents of Modesto.” said Robin Gilthorpe, CEO of WaterSmart. “Our solution offers the ability to generate targeted and personalized communications with water customers about their use or other programs that Modesto cares about. Modesto can now simultaneously improve customer satisfaction while driving down customer support costs. WaterSmart is at the forefront of using behavioral and digital tools to help forward thinking utilities like Modesto engage customers and address the groundwater challenges in the region.”
WaterSmart, a benefits corporation, works with more than 50 utilities from coast-to-coast and was recently one of just 30 companies worldwide to receive the globally coveted World Economic Forum Technology Pioneers Award.