Frequently Asked Questions
Below you will find information that might help you understand how to find things or learn about information you might need to know about your city or town.
Finance Department - New Utility Billing System
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Finance Department - New Utility Billing System
The new system will be live on April 13, 2026. The old online account system will be deactivated, and customers will no longer have access to the old system.
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Finance Department - New Utility Billing System
If we have your email on file, we’ll send you an invitation to sign up directly to your inbox. You can also scan the QR code below to go directly to the registration page.
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Finance Department - New Utility Billing System
As an existing user, your customer profile will be transferred to our new and improved portal. For security purposes, you will be required to update your password the first time you log in. An email with the secure link will be sent on April 13, 2026.
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Finance Department - New Utility Billing System
If you are currently on autopay, your payment details will automatically transfer to the new customer self-service portal.
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Finance Department - New Utility Billing System
Please visit our Help doc here to see step by step instructions on signing up for alerts.
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Finance Department - New Utility Billing System
Our online customer portal allows customers the convenience of opening, closing, or transferring their utility account without coming into the office or waiting for assistance by phone. Please visit our Help doc here to learn how to submit Forms for service.