Frequently Asked Questions

Please report water leaks to Modesto Water Services’ 24-Hour Water Emergency Hotline at 209-342-2246.

To report water waste, please contact us at 209-342-2246. You can also report water waste online on GoModesto.

Please contact our Water Services Customer Service office at 209-577-5395. Our office hours are 8:30 a.m. to 4:30 p.m., Monday through Friday.

There is no charge for this service. Contact us at 209-342-2246, our 24-hour (7 days a week) service line for emergencies.

Standard residential water pressure is 40-60 psi. If you would like your water pressure tested, please contact us at 209-342-2246 during business hours of 7:30 a.m. to 4:30 p.m. Monday to Friday to request a service technician to perform a pressure test.

The water from our water system is regularly tested. If you are concerned with a bad taste or odor, please contact us at 209-342-2246. This is a 24 hour (7 days a week) service line for emergencies.

Increases allow for:

• Replacement and repair of aging infrastructure
• Construction for new lines, tanks, wells, and treatment facilities
• Water quality projects

Review the 2016 System Engineer’s Report and the Water Rate & Fee Study Final Report for more information on the January 2019 increase.