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1. How do I sign-up for Paperless Billing?

You may set up Paperless billing by logging into your online account manager. Once it has been activated you will no longer receive paper statements. You may also sign-up by contacting Revenue Collections and Compliance (Customer Service) at 209-577-5395. 

Important: To avoid our e-notifications going into your “Junk” email folder, you must add: webutility@modestogov.com as a contact or add to safe sender list for your email provider.

2. How much will my Deposit be?

A deposit may be required to establish service with the City of Modesto. Based on guidelines provided by the State of California, a deposit is not to exceed three times the average monthly bill for the property address. A deposit will also be added to active utility accounts if service is disconnected for non-payment. The deposit shall be applied to the closing bill upon the discontinuation of services and any remaining credit will be refunded. The Residential deposit is $200 and the Commercial deposit is based on average monthly billing of location.

3. What is my billing service period?

Metered: If your location is charged a metered water or sewer rate the service period appearing on your bill is from reading date to reading date. Any flat rate service charge also appearing on the bill will differ from these dates. 

Non-Metered Flat Rate: If your location is billed on a flat rate, the service period appearing on your bill is from billing date to billing date.