Fire - Emergency Unit Arrival Time

Performance Measure

Percentage of Time Emergency Unit Arrives Within 6 Minutes from initial call


90% of the time

Analysis of Performance*


Metric Definition*

Emergency  response time measures the time elapsed from dispatch to when the first  personnel arrives on-scene. This data includes calls for emergencies, rather than routine service calls. Our target is to respond within 6 minutes, at least 90% of the time. 


Quick response times mean that fire-rescue staff reduce the potential for fire loss and respond to medical/rescue calls within critical time frames for delivering patients to definitive care. Rapid response has the potential to limit costs to residents, the community, the health care system and other responding agencies. 

Impact on Performance*

Response times for emergency calls are influenced by fire companies through efficient turn-out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping. 


  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?