How do I cancel Auto Pay?

First, you must call Customer Service at 209-577-5395 to have your pending recurring payment removed from our system. Pending payments may only be removed 14 days prior to its scheduled draft date. This will NOT un-enroll you from Auto Pay you will need to complete the second step below.

Second, you will need to Log In to our ePay system and un-enroll in Auto Pay. Click > Auto Pay, Click> Disable, Click> Continue, Click> Ok. You will then see a message that reads “Your account is Currently Not Enrolled”

Show All Answers

1. How do I cancel Auto Pay?
2. How do I sign-up for Auto Pay?
3. How do I sign-up for eBilling?
4. How do I terminate and close my Utility account?