First, you must call Customer Service at 209-577-5395 to have your pending recurring payment removed from our system. Pending payments may only be removed 14 days prior to its scheduled draft date. This will NOT un-enroll you from Auto Pay you will need to complete the second step below.
Second, you will need to Log In to our ePay system and un-enroll in Auto Pay. Click > Auto Pay, Click> Disable, Click> Continue, Click> Ok. You will then see a message that reads “Your account is Currently Not Enrolled”
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Auto Pay must be set up within your online account manager. For detailed instructions, view our online help document. The first auto payment will be processed on the due date of your next billing cycle for the full amount due shown on your bill.
You may set up eBilling by logging into your online account manager. For detailed instructions view our online help document. Once eBilling has been activated you will no longer receive paper statements. You may also sign-up for eBilling by contacting Customer Services at 209-577-5395.
Important: To avoid our e-notifications going into your “Junk” email folder, you must add: firstname.lastname@example.org as a contact or add to safe sender list for your email provider.
You may contact our office in person or by phone at 209-577-5395 to request termination of service and to provide a forwarding address for your final bill.
You may also request to stop your service online by using our Stop Service secure form.