Fire - Structure Fire Unit

Performance Measure

Percentage of Time Where Structure Fire Unit Arrives Within 10 Minutes from Initial Call 


90% of the time

Analysis of Performance*


Metric Definition*

Structure Fire response time measures the time elapsed from dispatch to when the first  personnel arrives on-scene. This data includes calls for Structure fires rather than routine Emergency service calls. Our target is to respond within 10 minutes, at least 90% of the time. 


Quick response times mean that fire-rescue staff reduce the potential for fire loss within critical time frames to limit costs to residents, the community, the health care system and other responding agencies.  

Impact on Performance*

Response times for structure fire calls are influenced by fire companies through efficient turn-out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping. 


  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?