IT - Hours Worked

Performance Measure

Number of hours spent on projects and effort 


51,584 hours spent on projects and effort 

Analysis of Performance*

IT department staff manages and deploys projects as one of its primary duties.     

Metric Definition*

The level of effort and resource allocation associated to projects identifies the staffing required to support the projects


It is important to identify the number of active projects so that we can appropriately allocate resources to support technology projects.  This includes management, SME's, infrastructure, etc.

Impact on Performance*

This measures the delivery of service based on the under/over allocation of resources dedicated to the number of projects.
Actual Performance
51,584 effort hours reported for the first quarter of 2016


  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?