IT - Hours Worked

Performance Measure


Number of hours spent on projects and effort 

Target


51,584 hours spent on projects and effort 

Analysis of Performance*


IT department staff manages and deploys projects as one of its primary duties.     

Metric Definition*


The level of effort and resource allocation associated to projects identifies the staffing required to support the projects

Importance*


It is important to identify the number of active projects so that we can appropriately allocate resources to support technology projects.  This includes management, SME's, infrastructure, etc.

Impact on Performance*


This measures the delivery of service based on the under/over allocation of resources dedicated to the number of projects.
Actual Performance
51,584 effort hours reported for the first quarter of 2016

*Notes

 
  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?