IT department supports over 200 system types and related applications.
Supported systems range from mission critical public safety, Financial, Communications, to desktop productivity software and systems.
As more systems are added the need for technology staff to support these systems are required. It is best practice approach to consolidate systems, as much as practical, so that the organization support model is optimal.
Impact on Performance*
When new systems are being reviewed, we will also need to review the impact of the support requirement for new systems.
248 systems reported for the first quarter of 2016
Analysis of Performance: Explains how data results are displayed, anomalies, or other points that went into generating the numbers.
Metric Definition: Identifies what constitutes the metric and identifies combined classifications
Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?