IT - Supported Devices

Performance Measure


Number of devices supported

Target


1350 supported devices 

Analysis of Performance*


This demonstrates the increase in technology assets and direct increase in support required.  

Metric Definition*


IT department utilizes this metric as a basis for how many devices are within the environment.  There is a direct correlation to increased devices to support required.

Importance*


This metric demonstrates new technology and forward thinking from the Modesto organization

Impact on Performance*


As the shift between desktops to mobiles evolves, we predict seeing a gradual decline in desktops and increase in mobile computing.  This will be a basis for how we manage and design our communications and infrastructure.
Actual Performance
1,350 supported devices reported for the first quarter of 2016

*Notes

 
  • Analysis of Performance: Explains how data results are  displayed, anomalies, or other points that went into generating the numbers.
  • Metric Definition: Identifies what constitutes the metric and identifies combined classifications
  • Importance: Tells why the metric is important and how it is useful, or, what will it help the City accomplish or understand by knowing
  • Impact on Performance: States how this measure is an indicator of or influencer on the delivery of service?