Information Technology Measures

Information Technology is responsible for enabling us to be an Effective Responsive Transparent Government by supporting all of the City of Modesto's staff.
  1. IT - Supported Devices

    This metric demonstrates new technology and forward thinking from the Modesto organization

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  2. IT - Systems Supported

    As more systems are added the need for technology staff to support these systems are required. It is best practice approach to consolidate systems, as much as practical, so that the organization support model is optimal.

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  3. IT - Hours Worked

    It is important to identify the number of active projects so that we can appropriately allocate resources to support technology projects. This includes management, SME's, infrastructure, etc.

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  4. IT - Network Up Time

    It is important to have IT resources available so that the organization can operate at max efficiency.

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  5. IT - Resolution Rate

    It is important to have first contact resolution (when possible) so that end users can continue doing their jobs and serving citizens.

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  6. IT - Help Desk Tickets

    It is important to identify that not all requests can be resolved within 24hrs. Technology requests may include ordering equipment, allocating resources and prioritizing when necessary.

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  7. IT - Completed Projects

    It is important to right size staffing needs based upon the number of projects and the amount of effort required to complete each project. As project requests increase, the number of resources required will increase.

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  8. GoModesto! Mobile App Performance

    GoModesto! allows City residents to easily connect with government services. This intuitive, on-the-go reporting tool provides quick, easy access to online systems in twenty two languages and helps residents instantly submit service requests to the appropriate department. This page holds ongoing performance reports on App adoption and use.

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