Fire Department Response Times


Analysis of Performance - Emergency Units Arrival


Definition


Emergency  response time measures the time elapsed from dispatch to when the first  personnel arrives on-scene. This data includes calls for emergencies, rather than routine service calls. Our target is to respond within 6 minutes, at least 90% of the time.

Importance of Measure


Quick response times mean that fire-rescue staff reduce the potential for fire loss and respond to medical/rescue calls within critical time frames for delivering patients to definitive care. Rapid response has the potential to limit costs to residents, the community, the health care system and other responding agencies.

Impact of Measure


Response times for emergency calls are influenced by fire companies through efficient turn-out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping.

Analysis of Performance ‐ Structure Fire Unit Arrival


Definition


Structure Fire response time measures the time elapsed from dispatch to when the first  personnel arrives on‐scene. This data includes calls for Structure fires rather than routine Emergency service calls. Our target is to respond within 10 minutes, at least 90% of the time.

Importance of Measure


Quick response times mean that fire‐rescue staff reduce the potential for fire loss within critical time frames to limit costs to residents, the community, the health care system and other responding agencies.

Impact of Measure


​Response times for structure fire calls are influenced by fire companies through efficient turn‐out times, firefighter training, effective station location, and the use of technology for efficient dispatch and call mapping.